Refresh Your Account Status

Use this when

HumVision is showing the wrong plan, your trial still appears active after you paid, or your seat was added to a Team or Department org but the app has not picked it up.

Before you start

• You need an internet connection. The refresh makes a network call to check your account and will fail offline.
• You must be signed in. If you are not signed in, the Sync button does not appear.

Refresh your account status

1. Open HumVision and click the gear icon in the sidebar to open Settings.
2. Select the About tab on the left.
3. Click Sync.
4. Wait for the confirmation toast: "Account synced". The plan shown in Settings updates immediately.

What you should see

After a successful sync, the plan label in the Account section reflects your current plan. If you just purchased Pro, the trial label is replaced by your plan name and an Active badge. If you were added to a Team or Department org, the org name appears under your plan.

If it does not work

• "Could not reach the network. Try again when you're online." — HumVision could not contact the server. Connect to the internet and try again.
• The plan still shows Trial after syncing — your payment may not have been processed yet. Wait a few minutes and sync again. If the issue persists after 15 minutes, check your email for a receipt. If you received one, contact support with the order number.
• The Sync button is grayed out while loading — a sync is already in progress. Wait for it to finish.
• You were added to an org but your seat is not showing — ask your org admin to confirm your seat was assigned in the HumVision dashboard, then sync again.