Manage Your Subscription

Use this when

You want to update your payment method, download an invoice, change your plan, or cancel your subscription.

Before you start

• You need to be signed in to an account with an active Pro, Team, or Department plan. The Manage Subscription button is only visible when your plan is active.
• Billing is handled through Stripe. The portal opens in your browser.

Open the billing portal

1. Open HumVision and click the gear icon in the sidebar to open Settings.
2. Select the Billing tab on the left.
3. Under your plan name, click Manage Subscription.
4. Your default browser opens the Stripe billing portal. Sign in with the email address on your HumVision account if prompted.

What you can do in the billing portal

• Update a payment method — add or replace a card.
• Download invoices — find past receipts under the invoice history section.
• Cancel your subscription — follow the cancellation flow in the portal. Your plan stays active until the end of the current billing period.
• Change plans — upgrades and downgrades are handled through the portal or by purchasing a new plan at gethumvision.com.

If you delete your account

If you own a Team or Department organization, deleting your HumVision account (Settings > Delete Account in your account dashboard at gethumvision.com) cancels the subscription immediately and removes every operator's seat. Operators who had their own plan before joining go back to it. Everyone else loses access the next time HumVision checks in.

Deleting your account does not reset your free trial. A new account under the same email address does not get another one.

What you should see

After clicking Manage Subscription, your browser opens to the Stripe portal with your billing history and plan details. Changes you make in the portal take effect on your next billing cycle unless the portal states otherwise.

If it does not work

• The button does not appear: the Manage Subscription button only shows when your plan is active. If you are on a trial, you do not have a billing record yet. Go to gethumvision.com to purchase a plan first.
• The portal loads but does not recognize your email — use the same email address you signed in with in HumVision. If you purchased under a different address, contact support.
• "Your organization plan is not active. Renew it from Billing to manage operators." — the organization's subscription was canceled or has expired. You cannot invite or reassign operators until you renew it from Billing in your account dashboard. You can still remove operators.
• The browser does not open — check that HumVision has permission to open links. On macOS, go to System Settings > Privacy & Security and confirm that HumVision can open the browser.