What Happens When a License Check-In Is Overdue

Use this when

A banner has appeared at the top of the HumVision window telling you to connect to the internet, or the app has locked you out entirely.

Before you start

HumVision stores a signed license from your last successful check-in on your computer. If the app cannot reach the license server for an extended period, it moves through a warning stage, a grace stage, and finally locks. Setting the computer's clock back does not delay these stages.

The day counts below apply to Pro, Team, and Department. A free trial must check in every 14 days: the yellow banner appears in the last 3 days, and the app locks on day 14 without a grace stage.

The three stages

Warning (days 30 – 39 offline)

A yellow banner appears at the top of every screen:

> Connect to the internet to stay signed in. N days left.

The app is fully functional. Tap Refresh now in the banner to check in. The banner disappears once the check-in succeeds.

Grace (days 40 – 89 offline)

The banner turns red and fills the top of the screen:

> Your session has expired. Sign in again to keep using HumVision — N days left before the app locks.

Two buttons appear: Refresh now and Sign in.

• Tap Refresh now if you have an internet connection. The app checks in and returns to normal.
• Tap Sign in if you need to sign in again with your credentials.

You can still open and review recordings during this period.

Locked (day 90 and beyond)

The app returns to the activation screen with the message "This offline session needs an online refresh before HumVision can open." Connect to the internet and click Refresh. If that does not work, click Sign out and sign in again.

What you should see

After a successful check-in, the banner clears, the app status returns to active, and the Last verified date in Settings > Billing updates to today.

If it does not work

• Refresh now fails — the device cannot reach the license server. Check your Wi-Fi or cellular connection and try again.
• Sign in fails with "can't reach the network" — connect to the internet first, then sign in.
• App re-locks immediately after signing in — your subscription may have lapsed. Open Settings > Billing to check your plan status or contact support.
• "This device or account is not authorized for HumVision" — this computer is not allowed to use the license. This happens after a full refund or chargeback on Pro, when Pro is already active on 2 other computers, or when your Team or Department seat was removed and you have no plan of your own. Contact support or your organization admin.
• "Your saved offline access is still in use" — HumVision could not get a new license, so it is still running on the saved one. Connect to the internet and try again.